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We offer free shipping on orders totaling over $99 that are shipping within the contiguous United States.

Orders with expedited shipping added that are placed before 12 PM EST Monday-Friday will be shipped the same-day. If the order is placed after 12 PM EST, the order will be shipped the following business day. 

Please note: Eternal Tattoo Supply does not ship any orders on Saturday or Sunday.

During periods of cold weather, we include heat packs in all orders with ink or other products that are susceptible to freezing.

No, unfortunately UPS cannot ship to PO Boxes or FPO/APO addresses. 

Our regular processing time for orders to be shipped out is 3-5 business days of payment being received unless additional verification is required. During peak periods our shipping times may be extended to 7-10 business days. Please note that the UPS Ground shipping option is not an expedited shipping option compared to the Free Shipping promo. We suggest choosing from the expedited shipping options if you need your items before a specific date.

All international shipments going out of the United States are responsible for all duty, customs, and brokerage fees. We will not list the cost of items on your order lower than the retail amount. These rates are determined and collected by UPS and payment of those fees are not the responsibility of Eternal Ink & Tattoo Supply. If you refuse your package and do not wish to pay these customs fees your refund will be subjected to return fees brought on by UPS International if applicable

We do not ship to freight forwarders, storage units, moving and/or general shipping companies.

Tracking information will be emailed to the email address attached to your order. You can also log into your account to find tracking information or click here to track your order.

Unfortunately due to the nature of the tattoo industry we cannot accept returns. If there is an issue with the products you have purchased or if you are unhappy with your purchase please contact us and we will do our best to resolve any issues on a case by case basis. 

Any packages that are refused and/or returned to us are subject to a 10% restocking fee in addition to return shipping fees.

Any products that arrive defective or damaged must be reported to sales@eternaltattoosupply.com within five business days of receiving the order. Please provide your order number, a description of the damaged product, and pictures (if possible).

Please allow up to 7-14 business days for refunds to post when using a credit card and up to 3-5 business days for refunds to post when using PayPal.  

If it has been longer than the stated time frame please let us know so we are able to further assess the situation.

You can apply for a sponsorship by filling out the application found here.

Please note that applications are reviewed quarterly however, we may not have available spots each quarter. Only applications that are accepted will be contacted.

We honor all those who have served and are serving in the US military.  It is with pride and gratitude we say-thank you for your service.

To all veterans of the US military, Eternal Ink offers a 10% discount on your ink purchases through our Eternal Ink Supply store.  This is available year round. Please contact our customer service at 866-846-8465 to set up your account.

Eternal Tattoo Supply is proud to be a brand trusted by tattoo artists around the world. We only sell to professional tattoo artists. All customers who may need account verification will be contacted directly provide sufficient documentation that the artist works at a professional tattoo establishment.